1-4 Days for New Zealand Orders

Processing Times
Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, its okay. Contact us and we’ll fix it! 
If you need more detailed information, please send us an email at info@thehcgdiet.co.nz and we’ll help you out!

Unexpected Delays

In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you to resolve any situation that we have control over!

• Shipping will be arranged within two business days of receipt of an Order.
• Tracking details could be provided, only when it is made available to the Dealer by the logistics company.
• Any delay could be intimated over email.
• Shipping is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
• Shipping is performed by a Logistics Company. HRC Life or the Associate Dealers are not responsible for any delay in the pickup of an Order by the Logistics Company or delay in delivery. The Dealers could help in following up with the Logistics Company in such cases.
• Once the Order is dispatched the Order Package becomes the responsibility of the Logistics Company. Any delay, loss, or damage due to logistics shall not be the responsibility of the Dealer or the Company.