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Refund Policy

  • A Refund initiated without Dealer approval on the Return/ Replace email from Buyer may get rejected.
  • A Refund will be initiated on a Cancelled Order.
  • Refund requests must be raised within 14 days of the Order being delivered. as that provided at the time of placing the Order.
  • Refunds should be initiated only from the Refund option in the Order. No other form of Refund request shall be processed.
  • All Refunds shall be done to the source of payment.
  • Refund status could be tracked after login. Refund option within that Order to be checked for this.
  • Refund is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • Dealer decision shall be final in case of Refund.

Cancellation / Return / Exchange Policy

CANCELLATION

  • A Refund will be initiated on a Cancelled Order. Buyer may connect with respective Store with the ID of the Order that was Cancelled.
  • Order cannot be canceled after it is marked as Completed.
  • Minimum wait time to mark an Order as Completed is 6 hours.

RETURNS

  • Return will only be initiated when a formal request for the same is received by us over email.
  • Returns are accepted on all products within 30 days from the date a product is delivered.
  • The product must be unused, sealed, and in original packaging.
  • Return is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • The Buyer may need to bear the actual cost of the return shipment.
  • Dealer decision shall be final in case of Return.

REPLACE

  • Return will only be initiated when a formal request for the same is received by us over email.
  • In case of damage during the transit, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
  • In case a different product item has been delivered, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
  • Return/ Replace is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
  • The Buyer may need to bear the actual cost of the return shipment.
  • Dealer decision shall be final in case of Replacement.

CONDITIONS

  • Return/ Replace will be initiated by the Dealer by arranging the product pickup.
  • Return will be closed by the Dealer by sharing the transaction details on the refund.
  • Replace will be closed by the Dealer by sharing the ship-again tracking details with the Buyer.

Need help?

Contact us at info@thehcgdiet.co.nz for questions related to refunds and returns

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