Returns Policy - Rose Cook

Cancellation / Return / Exchange Policy

A Refund will be initiated on a Cancelled Order. Buyer may connect with respective Store with the ID of the Order that was Cancelled.
Order cannot be canceled after it is marked as Completed.
Minimum wait time to mark an Order as Completed is 6 hours.

Return will only be initiated when a formal request for the same is received by us over email.
Returns are accepted on all products within 30 days from the date a product is delivered.
The product must be unused, sealed, and in original packaging.
Return is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
The Buyer may need to bear the actual cost of the return shipment.
Dealer decision shall be final in case of Return.

Return will only be initiated when a formal request for the same is received by us over email.
In case of damage during the transit, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
In case a different product item has been delivered, supporting image/ video evidence could be asked to confirm any report of damage, and based on the information the decision on the replacement of the product will be final.
Return/ Replace is managed by the respective supplier Dealer. Approach them at details provided in the Customer Support.
The Buyer may need to bear the actual cost of the return shipment.
If an order is lost due to incorrect shipping address, we have the right to not replace. If the item is return due to incorrect address and is damaged we have the right to not replace or refund.
Dealer decision shall be final in case of Replacement.

Return/ Replace will be initiated by the Dealer by arranging the product pickup.
Return will be closed by the Dealer by sharing the transaction details on the refund.
Replace will be closed by the Dealer by sharing the ship-again tracking details with the Buyer.
If an item is return due to incomplete or error in the address when used by the customer, the shipping fee will not be refunded